PARTS & SERVICE

While defects in the blank are very rare, most defective rods do not make it past quality control at factory. We do understand it still could happen. Start by choosing your rod from the dropdown menu above. After hitting the Continue button, you’ll see additional information on what to do with your product.

You can return or exchange a product purchased through TFO as long as it remains unused and in pristine condition.  Simply return it to our headquarters with a note for a return or exchange. We will then refund or credit the item. For exchanges, there will be a shipping charge to ship out the exchanged item.

If your package is damaged, please notify orders@tforods.com within ten (10) days of its arrival so we can submit a claim to the carrier. Submitting a claim within ten days is a typical policy for most shipping providers. We are not responsible for any damaged packages that haven’t been addressed to us within the past ten days of receipt.

Please give us a call at 214-638-9052. Even if it not listed on the website, we may still have the section needed to repair your rod.

We have a Service Exchange for discontinued rods that we no longer have parts for. We will provide a credit for the rod to be used towards the retail cost of the replacement rod model. We will then charge a service fee after the difference is calculated. The fee also includes shipping.

From some models, the original shade of color is no longer available. The section will still perform as the original shade section. If you wish to keep as uniform as possible, please contact us via phone at 214-638-9052.

Yes, you can. For custom rods, we will send you a blank section and you will send back the broken section for component harvesting. If no blank sections are available, we will contact you to see if a finished section would be accommodating.

This is designed and manufactured intentionally with the Pro II Series. You’ll notice that there is a “gap” in the painting on the blank where the ferrules fit together. This “gap” is completely normal. Over time, the female end of a ferrule wears in and will move down the rod slightly.

We utilize a specific type of self-tightening ferrule so that when correctly assembled, there should be about 1/2 ” of gray blank exposed at the ferrule.

Although it looks a little strange, these ferrules are very effective in maintaining a positive fit and preventing lost and broken sections.

During production, the male end of the ferrule is machined to within .0001” of the female section’s ID – and at a very specific angle. This process is used by only a few rod companies because it is very labor intensive. You have to make sure you remove precisely the right amount of material to form the ferrule. Removing too much compromises the integrity of the blank. When the process is done correctly, the end result is a ferrule that gets tighter as it undergoes normal wear and tear rather than becoming loose and flying off or causing the rod to fail.

When assembling, set the alignment dots, about a quarter turn apart. Push down gently until you feel some resistance, then twist to line up the dots. This will ensure a secure fit. When removing the sections, make the reverse turn and pull apart.

The gray area will imperceptibly become smaller and smaller over time, but will never disappear completely.

The cost of service and repair on fly rods had not changed over the past five years. At the same time, costs, particularly shipping costs, have increased a lot. For this reason, we were forced to raise our prices. The cost of service and repair of conventional rods went up because we now include the price of shipping. This lets us offer a flat price that we can give to folks over the phone and via website on the “Parts and Service” page.