May 4, 2020 – UPDATE!
We’re happy to update our anglers with the news that our headquarters is now open and operating at full capacity! Dealer orders are being processed, web orders are being fulfilled and warranties are being repaired. All angler orders are being shipped in as timely a manner as possible.
We’re doing our part to stop the spread of COVID-19 by adhering to the safety procedures outlined by Centers for Disease Control and Prevention. If you need to visit our office in person, we have social distancing and sanitizing procedures in place and are happy to serve you!
March 23, 2020
In light of ongoing global health concerns, we want to let you know that your well-being, and the well-being of our team members, is our number one priority.
We are carefully following all appropriate safety procedures as outlined by the Centers for Disease Control and Prevention. And we are ensuring our team members are safe so that they can continue to take care of our anglers.
TFO is located in the County of Dallas, Texas, which has ordered all businesses to cease activities at facilities located within the county effective March 23rd at 11:59PM. This means that we will have limited operations until further notice to help do our part to stem the spread of COVID-19 and protect the safety of our team members. Our customer service will remain open and we will continue to do our best to support our dealer and anglers promptly. Our fulfillment department will operate in compliance with the County of Dallas order and we will keep our customers notified of any changes to the situation. Please check our website and social media outlets for further updates. We hope you and your loved ones are safe and healthy.
We look forward to continuing to provide you great fishing tools to better enjoy the outdoors.
Customer Service: As mentioned above, we have had to reduce our phone coverage hours to comply with County of Dallas requirements and to maintain the safety of our customer service team. We apologize for any inconveniences this may cause. During this time please email us at firstname.lastname@example.org for the fastest response.
Update On Warranty Repairs
Please note that the impact of COVID-19 has caused us to have limited operations at our warehouse in Dallas. While our customer service and warranty repairs will remain active, we are working with limited staff, and there might a longer than normal return time for repairs.
To insure the location of your shipment, please be sure to grab your tracking information from the carrier you use for your records.